NutshellMail has developed proprietary technology to pull copies of your messages from various providers based on login credentials provided by you. Occasionally our connectors will fail to pull some or all of your messages. When this happens, you will receive an error message in your Update. If you have recently changed your username and/or password for any of your accounts, you will need to reflect those changes in NutshellMail by logging into NutshellMail and changing the passwords.

Please note that if NutshellMail fails to display messages from any accounts in your update, the messages will be displayed in your next scheduled Update, provided that the connection between your provider and NutshellMail has been restored. If you need to view your messages immediately, you can always access them through your source provider's website.